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IdeaExchange: Unlocking Innovation
Innovation is the lifeblood of every organisation. Do you have a scaleable way to capture and prioritise the Ideas generated by your customers and employees ? Join us in this session to understand how to engage all of your communities online, spark conversations around ideas and watch as the best innovations bubbles to the top!
Best Practice: Measure Performance of Your Customer Service Centre
What are the key indicators that define the success of your service organisation? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.
Increase Your Sales Effectiveness: Arm Every Employee with the Most Relevant Content
Would you like to share your sales tools instantly, empower your sales teams to find the best content every time, be able to proactively deliver the right sales tools to users and gather feedback about the effectiveness of your materials? Then this is the session for you!
CTI: Ringing in Customer Loyalty
Every phone call is an opportunity to strengthen customer loyalty. People have long understood the benefits of integrating their service and support applications to their telephony system: customer information instantaneously delivered to them, automatic logging, faster call handling times. But the complexity and cost have always been a challenge. With Salesforce Service & Support, CTI is a snap. Join us in this session to find out more.
Help your Customers to Help Themselves: Using Salesforce Customer Portal for Customer Support
Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionises self-service by offering a personalised online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customisation using the salesforce platform.
Campaigns to Cash: Best Practice to Track Campaign Effectiveness
Are you using Salesforce Campaigns as well as you could? Do you know how many people come to your Web site every day? What percentage of those people do you capture? It's time to use Campaigns to better track marketing program effectiveness! This session features the latest tips and best practices on structuring and creating campaigns to capture more leads from your Web site and integrate directly with Salesforce.
AppExchange 101: 88 Solutions for Improving Agent Productivity
Join us in this session to discover how you can rapidly and at a low cost boost your agents productivity by utilising pre-integrated solutions directly from the AppExchange.
Performance Measurement & Executive Dashboards
Nothing grabs the attention more than a well-made dashboard! Join this session to see real-life examples of how executives at salesforce.com use dashboards to drive excellence. You'll walk away with the know-how to impress in your organisation.
Sneak Peek at the Product Roadmap for System Administrators
The Salesforce platform is the engine that supports all of your configuration, customization, and integration needs. Be the first to find out where the platform is headed in this sneak peek at future products and features. Get the inside scoop on salesforce.com's vision for advanced customization, app building, and administration capabilities that will enable you to automate all of your business processes on the Salesforce platform!
Data, Data Everywhere
How accurate is your business data? Do you have duplicate records? Keeping data clean and relevant for your users is no small task. Join us for a session dedicated to data cleansing and de-duplication, and learn techniques for better managing your data. We'll discuss methods, tools, and best practices for helping you improve and maintain your data quality. Best of all, we'll show you how to build in Data Safeguards to prevent data from getting dirty in the first place -- and Dashboards to help you spot it when it happens.
Hands On Training: Foundation: Analytics & AppExchange for Nonprofits
This session will provide hands-on experience of building and expanding your Nonprofit Application. It includes building relevant reports & dashboards and creatively utilising solutions from the AppExchange.
Industry Focus: Nonprofit. Problem Solved: Solutions for European Non-Profit Business Processes.
During this session we will discuss three typical examples of non-profit business processes and how salesforce can be used to provide the solution. In an interactive forum, our partners will present solutions and invite the audience to comment on the results!
The force.com Platform: Application Framework Overview
The Salesforce force.com Platform features that allow you to build apps declaratively and without code are a key part of providing the productivity and power developers love about the platform. This session covers the core elements of the platform that enable sophisticated applications that are more functional than ever before.
Hands On Training: Visualforce: Any User Interface, Any Application, Any Device
Looking to extend the ‘look and feel’ of your Salesforce application or need to create an entirely new interface to make your application visually distinct? In this introductory session, find out how Visualforce provides you with a framework for building and deploying any kind of interface design. Learn how easy it is to configure our standard user interface and even replace it altogether with a suitable style and set of interactions to enhance the whole user experience.
Building New Apps on the Salesforce Platform
Learn how you can reduce costs and increase the delivery of innovation to your business using the revolutionary salesforce.com on-demand application development platform. Join us to see how easy it is to rapidly build, deploy and manage spohisticated applications. Learn why you don’t have to be a programmer or developer to join the revolution: Just point-and-click your way to this session.
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