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Customer Service Executives Ideas
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Best Practice: Measure Performance of Your Customer Service Centre
What are the key indicators that define the success of your service organisation? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.
CTI: Ringing in Customer Loyalty
Every phone call is an opportunity to strengthen customer loyalty. People have long understood the benefits of integrating their service and support applications to their telephony system: customer information instantaneously delivered to them, automatic logging, faster call handling times. But the complexity and cost have always been a challenge. With Salesforce Service & Support, CTI is a snap. Join us in this session to find out more.
Help your Customers to Help Themselves: Using Salesforce Customer Portal for Customer Support
Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionises self-service by offering a personalised online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customisation using the salesforce platform.
AppExchange 101: 88 Solutions for Improving Agent Productivity
Join us in this session to discover how you can rapidly and at a low cost boost your agents productivity by utilising pre-integrated solutions directly from the AppExchange.
From A to D via B & C: How to start using Salesforce for Customer Service
So we're using Salesforce to manage our salesforce with great success. Kind of says it on the tin though right?
It can be daunting to understand how you start using a tool such as Salesforce for customer service and support or call centre applications. Who should be on the project team? Should we involve sales? What can Salesforce do in this area? What's hard? What's not? What are the benefits? What are the pitfalls? How should the project be managed?
It would be great to find out how people used to Salesforce SFA could start taking advantage of Salesforce.com's great customer service capability and provide the same benefits to the support department as has been achieved by the sales department.
Delivering Customer Service in a "Web 2.0" World
The rules of customer service are evolving, and individual customers have more power than ever before. With the increasing popularity of blogs, Web 2.0 sites, and online communities, every voice can now be heard... And that means your company’s brand can be destroyed in a single click. At the front lines of the battle for customer loyalty, your service and support departments must constantly innovate in order to stay ahead of ever-increasing customer expectations. Join us to see how the most innovative companies handle this.
Best Practices for Enabling the Multi-lingual Customer Service Department
How would you like to jumpstart your Salesforce Service & Support implementation? Join our panel of customers and experts as they talk about how they rolled Service & Support out in record time, how they integrated with other enterprise systems, and how they trained their agents.
Industry Focus: Energy, Oil & Gas. User Group & Networking
The salesforce.com customer community is all about success. Local User Groups are the perfect opportunity to help you experience more of it.Tap into the energy and expertise of salesforce.com's user groups! Join colleagues from your industry to share ideas, hear about best practices and share a cocktail!
Hands On Training: Help Customers to Help Themselves - Get Hands-On with the Customer Portal
With the salesforce customer portal, your customers get to choose when and how they want to interact with your customer service center, and when they do, they get a rich web 2.0 experience making them want to come back. Find out how to quickly and easily set up your own customer portal so it is ready to deploy as an integral part of your Salesforce application family.
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