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Help your Customers to Help Themselves: Using Salesforce Customer Portal for Customer Support
Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionises self-service by offering a personalised online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customisation using the salesforce platform.
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TimAlsop
Jan 29 |
Will this session discuss any new pricing models for the customer portal ? Perhaps a way to encourage customers who are using the free self-service portal to move to the new customer portal ? Ideally I would like to see a model that allows me to pay for the actual number of users who logon to my portal each month, and not based on the total number of portal users who have been assigned logon id's. At the moment the current price models are similar to the salesforce users model, where a fee is paid for each user who has a logon id and password. I would also be interested to know how to setup the customer portal so it looks like the demo's available. A few months ago I did an evaluation of the portal and whenever I asked salesforce support a question about how to do something they said they didn't support what I was trying to do - I feel like I am having to write my own software instead of buying a "No Software" solution that salesforce was/is supposed to be. |
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